Modrzyński, Paweł, Robert Karaszewski, and Alicja Reuben. 2018. “PROCESS MANAGEMENT IN LOCAL GOVERNMENT SHARED SERVICES CENTRES – FROM AN INVENTORY OF SHARED SERVICE PROCESSES TO SLA DESIGNING”. Acta Scientiarum Polonorum. Oeconomia 17 (3):63-73. https://doi.org/10.22630/ASPE.2018.17.3.38.