MODRZYŃSKI, P.; KARASZEWSKI, R.; REUBEN, A. PROCESS MANAGEMENT IN LOCAL GOVERNMENT SHARED SERVICES CENTRES – FROM AN INVENTORY OF SHARED SERVICE PROCESSES TO SLA DESIGNING. Acta Scientiarum Polonorum. Oeconomia, [S. l.], v. 17, n. 3, p. 63–73, 2018. DOI: 10.22630/ASPE.2018.17.3.38. Disponível em: https://aspe.sggw.edu.pl/article/view/255. Acesso em: 2 may. 2024.